ResourcesHBX Group Quarterly Product Update | November 2026
Helping travel businesses discover, recommend and package travel with greater ease
Selling travel still involves significant work outside the booking flow, from researching destinations and tracking inventory changes to assembling trip components manually.
This quarter, our focus has been on bringing more of that work into a single, connected experience.
In our July's quarterly product update, we shared enhancements across bookings, inventory, payments, and hotel operations. The latest releases bring destination expertise into the booking flow, surface more relevant products, and make it easier to sell complete trips. and make it easier to sell complete trips.
1. AI-POWERED TRAVEL EXPERTISE
Access destination knowledge directly in the booking flow, reducing research time and supporting more confident recommendations.
Get AI-generate destinations and location insights
Based on the destination, travel dates and travellers in each search, the AI Destination Assistant provides Bedsonline + web clients with a destination summary covering key insights, local tips and time-sensitive notes, alongside location insights on every hotel and activity, making it easier to answer traveller questions and identify suitable travel options.
Ask questions and get answers without leaving the booking flow
Recently rolled out across Bedsonline +, AI Destination Chat allows selected clients to ask questions in natural language and receive responses tailored to their search context, bringing destination expertise directly into the booking process.
2. SMARTER DISCOVERY AND SELLING
Improve accuracy, unlock more selling opportunities and make value more visible throughout the booking journey.
Keep prices and availability accurate with Change Discovery Service
Live since September 2026, Change Discovery Service (CDS) allows Hotelbeds and Bedsonline + Discovery API clients to know exactly which hotels have changed since their last update.
By refreshing only relevant inventory instead of performing full scans, clients can maintain highly accurate prices and availability, reduce infrastructure costs, and expand inventory coverage more efficiently.
Increase booking value with smarter activity recommendations
The smarter activity recommendations capability help agents discover relevant experiences faster and complement hotel bookings with additional services. By surfacing the most relevant experiences earlier in the booking journey, it makes it easier to create more complete trips while increasing opportunities for ancillary sales.
Bring rewards visibility into the booking journey
Bedsonline+ Rewards points and active bonus-point campaigns are now displayed directly within the booking flow, making it easier for agents to spot earning opportunities, maximise rewards and see the value of each booking before confirming it.
3. MORE COMPLETE TRAVEL EXPERIENCES
Bring more of the traveller journey into a single platform, helping agents create complete trips, work more efficiently, and unlock additional revenue opportunities.
Sell complete trips through a single booking flow
With Bedsonline+ Packages, agents can now book flight and hotel together in one package, making it easier to respond to customer requests, reduce manual effort and unlock new revenue opportunities through complete travel bookings.
Do more with your itineraries
Building on the shareable itinerary introduced last quarter, new capabilities make it easier to share trips, update booking details and unlock discovery opportunities across the entire journey, creating more value from every booking.
4. ACCELERATING HOTEL GROWTH
Recent enhancements within the Partner Portal will support hotels in improving their efficiency, enabling them to perform commercial actions within a single environment. With the new Growth Accelerator, hotels can gain access to self-service tools to increase their visibility, create targeted incentives and adapt market strategies, improving their ability to respond to changing demand and business priorities.
5. OPTIMISING HOTEL OPERATIONS AND DIRECT BOOKINGS
Deliver a more intuitive booking experience
Roiback has introduced a redesigned availability page with a more modern, dynamic and visual interface, helping guests navigate room options more easily during the booking process. In addition, the redesigned non-availability calendar improves the visibility of alternative available dates when no results are found, guiding guests more effectively during their booking journey.
Unlock additional revenue opportunities throughout the booking journey
Through Roiback's Booking Centre, hotels can now offer experiences directly within the booking journey, expanding the range of products available to guests and creating new ancillary revenue opportunities. At the same time, Upgrade Manager enhancements provide greater flexibility for room upgrades and room display customisation to help maximise conversions.
Streamline invoice operations with AI-powered automation
Recent enhancements to Civitfun Invoice Automation introduce AI-powered validation, automated invoice retrieval and broader connectivity options. These capabilities help businesses process invoices more efficiently, improve compliance and reduce manual intervention across the invoicing lifecycle.
Enhance front desk operations
Civitfun's OCR ID Scanner has been enhanced with improved multi-reservation management, a new reservation-room-guest hierarchy and greater visibility into scanning status. Paperless now offers simplified guest data entry on tablets, streamlined document workflows and new guest data inheritance options, helping reception teams work more efficiently throughout the registration process.
WHAT'S NEXT? EXPLORE NEW OPPORTUNITIES WITH HBX GROUP
These latest innovations are part of HBX Group's ongoing commitment to making travel simpler, smarter and more connected. By bringing together leading travel brands, powerful technology and a global partner network, we're helping travel businesses unlock growth opportunities while creating better experiences for travellers.
Want to discover how HBX Group can support your business? Register here to explore our solutions and partnership opportunities.