Building a more connected and efficient way to manage travel distribution end-to-end

In our previous edition, we shared enhancements focused on pricing flexibility, inventory access, direct sales and hotel operations – helping businesses improve competitiveness and streamline day-to-day workflows.

The latest releases continue that evolution, with new capabilities designed to improve how travel products are sourced, sold and managed, how bookings and payments are handled, and how hotel operations are coordinated – reducing operational effort while giving businesses greater visibility and control.

 

1. SMARTER DISCOVERY AND SELLING

Discover, compare and sell inventory more efficiently while managing complex booking scenarios with greater clarity and control.
 

• Manage multi-service bookings with greater clarity: Clearly identify which services are secured and which are not, allowing Hotelbeds and Bedsonline prepaid and credit clients to review and book alternative options, enabling more informed decisions at the time of booking.
   
• Boost competitiveness with exclusive Accor rates: In addition to existing offers, Hotelbeds and Bedsonline clients now gain access to promotional rates provided by Accor, with clear visibility of stay conditions and restrictions, making it easier to offer competitive prices at search.
   
• Automate flight group operations: Quote approvals, pricing updates propagation, financial setup and payment tracking are now automated for Easy Market users managing flight groups, improving turnaround times and operational visibility.
   
• Improve inventory accuracy with intelligent scanning: Intelligent scanning allows Hotelbeds and Bedsonline Discovery API clients to automatically identify and refresh hotel price and availability changes, maintaining highly accurate inventory while optimising infrastructure usage and supporting broad product visibility.
   

2. SEAMLESS JOURNEYS

Build, manage and share complete travel experiences with greater ease and flexibility.
 

• Bring all trip components into a single, shareable itinerary: By bringing hotels, transfers, activities and externally booked services together in a single itinerary, Bedsonline and Hotelbeds web clients can provide travellers with real-time updates and access to all trip details in one place.
   
• Amend transfer bookings without cancelling and rebooking: As an alternative to cancelling and recreating reservations, Bedsonline and Hotelbeds Transfers API clients can now update transfer booking details directly, reducing manual work while keeping changes aligned with the original booking.
   

3. EFFORTLESS TRANSACTIONS

Simplify payment operations with greater automation, visibility and control.
 

• Pay and get paid through a digital wallet powered by FinPay: As an alternative to traditional bank transfers, the FinPay eWallet allows eligible HBX Group credit clients and direct-contract hoteliers to manage payments, track transaction status and access invoices in one place, while benefiting from additional services such as financing and foreign exchange solutions.

4. NEXT-GEN HOTEL OPERATIONS 

Reduce manual processes and create more consistent ways to manage guests, operations and revenue across Civitfun and Roiback capabilities.
 

• Improve booking synchronisation and group check-in coordination: Civitfun keeps bookings synchronised with hotel systems in real time while giving agencies the ability to manage digital group check-in through shared workflows, improving coordination and reducing manual front desk processes.
   
• Extract and reuse guest identity data across check-in processes: Civitfun allows guest identity data to be extracted directly from ID documents and reused throughout the check-in journey, reducing manual input and improving data consistency.
   
• Enhance how offers, experiences and upselling are managed across the booking journey: New Roiback capabilities provide more flexible configuration, improved visibility and expanded sales touchpoints, supporting more targeted campaigns while increasing conversion and revenue opportunities.
   
• Elevate Loyalty Strategies and Guest Engagement: Roiback enables hotels to combine Loyalty 360 with enhanced loyalty capabilities, including advanced integrations and enrolment during check-in, supporting a more strategic approach to guest engagement beyond discount-led programmes.
   
• Optimise digital marketing performance with AI-powered insights: OdysseIA helps hotels leverage predictive audiences and advanced attribution models to invest marketing budgets more efficiently, improve campaign performance and grow direct channel revenue.
   

Continuing to improve what matters for you

Together, these updates make it easier to navigate the operational reality of travel distribution – from sourcing and combining inventory to managing bookings, payments and hotel operations.

Further improvements are already underway, with a new wave of capabilities rolling out soon to address more complex, high‑impact needs across the travel lifecycle.

Your input continues to shape these priorities. If you have ideas or feedback, you can share them through our Product Innovation channel – helping guide the improvements that matter most to your business. Click the banner to share your thoughts.
 

Haven't registered with us yet? Here's why you should partner with HBX Group

HBX Group is connecting and empowering businesses in the ever-evolving world of travel.

By delivering fast and reliable access to a global network of interconnected products and services, we empower choice for partners, while removing friction from the end-to-end travel experience.
 

• 190+ source markets.
• Over 60,000 travel distributors in our network.
• Products in 170+ countries.
• An expansive global portfolio – 250,000+ properties and 23,000+ experiences.
• Powerful travel booking platforms that handle 7 billion searches per day.
• 1000+ support agents for on-hand, expert advice and guidance.
   

Experience for yourself our best-in-class platforms, and bespoke B2B travel solutions, dedicated to your growth. 
 

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