6 Frequently Asked Questions about HBX Group Partner Portal

Having access to our HBX Group Partner Portal (previously called MaxiRoom) is the first step on your journey to boost bookings and maximise revenue with HBX Group. With plenty of features available for your convenience, our platform streamlines your daily operations and management.

The Partner Portal has many advantages, from independently managing your inventory and bookings to monitoring connectivity with your channel manager, setting up offers, and accessing your financial information.

To accelerate your learning process so that you get the most out of our platform, we’ve created the Hotel Help Centre. This article will give you a sneak peek into some of the most frequently asked questions about the extranet. Solve your main doubts below, and visit the Help Centre to learn more about our advanced extranet and to find quick videos about our platform and information about our products and services.

How to update rate plans and availability?

Here are some key details to help you understand your HBX Group's inventory:

Remember that every time you create a new room, you must include it in a rate plan for it to be distributed. To do this, link each room to any of your rates.
How can you update your availability? You have two options.
- In bulk: Go to the ‘Inventory’ section > Click on Bulk Actions’ and select ‘Availability’ and date range > Choose application days and rooms/rates > Save changes (ensure correct Available Rooms and Release Days).
- Individually: Go to the ‘Inventory’ section and select a rate you want to apply changes. > Click on 'Bulk Actions’ and Select the range dates, application days, and the rooms/rates to apply the changes to. > Save changes. Make sure you apply them to the correct number of Available Rooms and Release days.
How can you update your rates? Go to the ‘Inventory’ section > Click on 'Bulk Actions’ (right side of the page) > Modify rates for selected period, room type, rate type, and days > Save changes.
How can you create a new rate plan? Go to the ‘Inventory’ section > Click on ‘Create Rate (right side of the screen) > Fill in all required fields > Save. If the Create Rate button is missing, or you need a special rate (e.g., FIT), contact your Contract Manager.

These are just a few examples of the main doubts you can find resolved on the ‘Inventory’ section of the Help Centre. Learn more here about how to create new rooms and how to add them to your rate plans, as well as to get a better understanding of our variety of rate plans and room capacities.

Do you manage your inventory via a Channel Manager or a Property Management System (PMS)? We have you covered on this, too! Visit this page if you work with a Channel Manager, or this one if you do it via your Integration System.

How to contact HBX Group for Partner Portal-related queries?

There are several ways to get in touch with our HBX Group support team if you can't find the answer to your questions in the Help Centre.

For general queries: Send us a ticket via the Hotel Support Form, which you will find in the Partner Portal’s platform. Simply click the ‘Help’ section on the top right side of the menu.
For specific queries: Go to the Partner Portal and go to the ‘Help’ section, located in the top right side of the menu. Click on ‘View contact ‘ in the ‘Day to day contact’ section. You will find the contact information from your Contract Manager.

Update hotel content in HBX Group Partner Portal

You can seamlessly upload all hotel-related content to the extranet to ensure that it accurately showcases what your property has to offer. Whether you need help uploading high-resolution images or updating hotel information, room details, or hotel services, this section of the Help Centre has the right answers to all your queries.

Partner Portal's two-factor authentication: what do you need to know?

At HBX Group, we take security very seriously, which is why we've proactively implemented security measures to protect your Partner Portal account. The two-factor authentication implementation means that every time you access the Partner Portal, you’ll need to enter a one-time code (OTC), which will be sent via email.

This is what you should consider:

How long will the code be valid? You’ll have 10 minutes to access the platform once you’ve received the code via email. To generate another one, please log in again to the Partner Portal.
What to do if the one-time code doesn’t work? Try logging in again to receive a new one-time code. If the code still doesn't work, please ensure that ‘partner-portal@hbxgroup.com’ is whitelisted by adding it to your address book.
What to do if you haven’t received the one-time code? Make sure that ‘partner-portal@hbxgroup.com’ is whitelisted and not in the spam folder. Also, if you need further assistance, please contact your Contract Manager.

Find out more about the two-factor authentication.

What payment methods are available at HBX Group?

VCC Payments

One of the payment methods offered by HBX Group is Virtual Credit Card (VCC). In order to properly operate with it, this is what you need to know:

A VCC will be issued for each booking you receive. To find your card details, visit the Partner Portal’s 'Bookings' section (or your Integration System), search for the desired booking, and click the Booking Reference to see your VCC details. From then on, you can introduce it in your Point of Sales Terminal and charge it.
Several factors can cause your VCC to be declined or experience any issues:
- One VCC is issued per booking total, not per room.
- VCC amount updates automatically for cancellations or modifications.
- Do not charge before the activation date — this may block your merchant code.
- You have 180 days from activation to charge the VCC.
- Charge the net amount — commission is already deducted.
Once your booking has been charged and the invoice is set in your system, you’ll need to send us an invoice via email or via e-billing.

Ecobill is our electronic invoicing platform, accessible via our Partner Portal. Besides, for the VCC payment method, a valid tax invoice is mandatory in certain countries. Find out more about HBX Group's invoicing entities, which countries need a valid tax invoice and how to invoice via Ecobill in this section.

Wire Payments

Bank transfer is HBX Group's second payment method. If you wish to operate this way, this is what you need to know:

In order to get paid, you'll need to send your invoice. By default, suppliers should invoice HBX Group for each booking right after the check-out date via our electronic invoicing system called e-billing.
If you need to send the invoice via email or post, you can do so by opening a ticket, and our Finance team will provide you with detailed information.
Bank transfers are scheduled twice a month. However, the first condition is to upload or send the invoice.

To learn more about how to update your bank details, invoice via e-billing and HBX Group's invoicing entities by country, please refer to this section.

What campaigns and offers are available to you?

Our offers and campaigns contribute to increasing your property's visibility and bookings. As a result of this exposure, you can attract new guests, enhance brand recognition, and boost your hotel's revenue.

You can choose from a variety of options:

Available offers to create your custom promotion: Last Minute, Opaque, Long Stay, Early Booking and Free Nights are just a few of the available options. Click here to find a detailed explanation of each one, as well as how to set them up.
Monthly promotions: Each month, we release new offers specifically designed to attract guests and increase bookings. You can find these campaigns on your Portal Partner account homepage.

To join any of these campaigns, simply click on the ‘Join Campaign’ button > Select the dates of stay and booking window > Add it to your rate plans > Click ‘Join Offer’ to activate.
Global and regional marketing campaigns: We run several global and regional campaigns throughout the year to connect you with wholesale and retail customers not accessible via traditional B2C channels. Some examples of campaigns include New Year, Black Friday, Early Booking Summer, long-haul campaigns, and other campaigns to promote specific territories, such as China.

Campaigns are promoted on your Partner Portal homepage, and you can join them by clicking on the campaign, setting dates of stay and booking window, and adding it to your rate plan.

These are a few common questions we've noticed hoteliers like you have about the Partner Portal. We hope we have clarified some of them, and if you have any further questions, don't hesitate to visit our Hotel Help Centre.